Refund policy

In strict adherence to Google Merchant Center compliance protocols and our internal quality governance framework, Demira Jewel maintains a focused and transparent return policy:

• Eligibility: Return requests are exclusively accepted for damaged or defective products resulting from manufacturing discrepancies or logistics-related anomalies.

• Claim Window: Customers must initiate their return claim within 0 to 1 days from the date of order receipt.

• Evidence Requirement: A clear, timestamped video demonstrating the defect or damage is mandatory to substantiate the claim. Claims submitted without appropriate video documentation will not qualify for return processing.

• Contact Channel: All return or refund communications must be directed to our dedicated support team at 📧 info.demirajewel@gmail.com.

Upon successful validation of the claim, Demira Jewel will execute the appropriate remedial action—either product replacement or refund—within our defined service-level framework.